FAQ and Support
Q: Is there an age limit?
A: Please choose your scare wisely!
Family Fun - we recommend this as a PG experience. Suitable for brave souls aged 5 and upwards. For those wanting to enjoy the light-hearted spooky but fun side of Halloween – jumps and giggles & a fab night out for the whole family!
Extreme Horror – is strictly for BRAVE 15 years old and over. For those who crave spine-chilling terror. This is not for the faint of heart! Please note – professional scare actors are used throughout, and they will not break character. This session is designed to terrify. Please only come along to the Adult Terror sessions if you want to be very, very scared!
For the faint-hearted over 15 years old, we recommend joining the Family Fun sessions.
Q: Must children be accompanied by an adult?
A: All under 16 year olds must be accompanied by an adult (over the age of 18 years of age). ID will be required and entry refused without ID and/or an accompanying adult.
Q: How long does the experience last?
A: The experience takes approximately 40-60 minutes to complete, but your terror may last a lifetime!
For more ghoulish pleasure, step into the Shadows of our Scare Village. Located approx. two thirds of the way around, pause and let your heart rate slow down, enjoy some devilishly delicious food & drinks and toast some ghostly marshmallows on our fire pits!!
More frights and fun await at the Fright Nights spooktacular fairground.
*separate charges apply
Q: Is it wheelchair accessible?
A:The experience has been created to be as accessible as possible within the context of the natural site of Margam Country Park and Castle. Regrettably the trail does involve some unavoidable steep inclines/declines, which some guests using wheelchairs/mobility aids may find very difficult.
The route (except the Castle section) is outside and not under cover. All sections are over permanent paths, but some are a softer standing path and may be difficult to traverse during/after inclement weather. Once inside the Castle the experience is step free, however, some parts are along tight, narrow corridors, which may make using a larger than standard wheelchair difficult.
Whilst care has been taken to remove all known trip hazards, the trail does take place in a country park setting, so may have stones/leaves/twigs etc, across the path. There will be some sections where cabling crosses the trail, these will be covered by cable ramp covers.
Accessible toilets are available.
If extreme weather conditions mean that the experience is not fully accessible for people using wheeled mobility aids (bearing in mind the general limitations as set out above), consideration will be made on a case by case basis to allow tickets to be transferred to an alternative date when the ground conditions are more suitable.
We strongly advise you not to attend Fright Nights if you are pregnant, are of a nervous disposition, suffer from claustrophobia, are prone to seizures, have heart or respiratory problems or any other physical or psychological sensitivities, which might make an event designed to terrify you (or for family fun sessions make you jump/be spooked) be unsuitable.
All areas may contain queues, strobe lighting, smoke machines, laser lighting, latex, small tight spaces, darkness, uneven flooring, water effects and loud distressing music.
If you need any further information prior to your visit, please contact us on [email protected].
Q: Can I wear a costume?
A: Of course - costumes are encouraged – please let your imagination run wild!! However, for safety reasons and the enjoyment of other visitors and our staff, facemasks and/or full-face make-up is strictly forbidden. It is also forbidden to bring any weapons with you (including props/replicas). Guests who fail to adhere to these rule, will be asked to leave.
Q: Is there Car Parking?
Car parking is available on site at a charge of £5 per car.
Q: Can I drop off?
A: Drop off is possible at the main car park. But please note that all Under 16 year olds MUST be accompanied by an adult (over 18 years old) throughout their visit. ID will be required and anyone under 16 who is unaccompanied by an adult and/or anyone unable to provide ID proving that they are 16 years of age or over will be denied entry. No refunds will be given. The Manager’s decision will be final.
Q: What ID is suitable?
A: For those attending the Adult terror sessions Id is required on entry for all those lucky enough to look under 21 years. Proof of I.D. must be photographic i.e. Passport, college pass, driving license. Bringing a photocopy will be sufficient providing it is clear.
Q: Is filming and photography permitted?
A: To avoid spoiling the visit for other guests, photography and filming is not permitted inside the Castle or along the trail of terror! There are designated photo opportunity moments in the Scare village and exit route.
Q:Are you open in bad weather?
A: Yes, Fright Nights takes place in the late afternoon/evening in October and November in the UK – we expect some bad weather! A lot of the event is outside, with one large section through the Castle. The Scare village has under-cover seating so you can still enjoy your ghostly goodies. Wrap up warm, wear your boots/wellies & don’t be scared of a little bit of rain!!!!
*In the unlikely event that the weather was so extreme that it posed a Health and Safety risk, Fright Nights would not proceed on that evening, all guests would be notified in advance of this.
Q: Can I bring my dog?
A: Regrettably no. We love our 4 legged friends, but the nature of our experience means that it is not suitable for dogs, so please leave them safely tucked up at home!
Q: Are there live scare actors?
A: Yes. The event is an intense interactive, live scare experience with actors trained and paid to scare you!
They will not harm you! Our actors are trained to interact responsibly with visitors and that interaction will depend on how visitors react. The spirits and ghouls will not touch you. We have a no touch policy, however if you don’t behave during your visit …. they might haunt you for the rest of your days & you will be asked to leave the event!!
For our Family Fright session, there is a “safe” word that can be used by visitors to call the scare actors off if things get too uncomfortable – please ask at the start if you think you might need this.
You must not touch or harm any of the actors/our staff or any other visitor. If you do, or attempt to do so, you will be removed from the site immediately by the security staff
Q: Is there security?
A: For the safety of all of our guests and staff, security are on site at all times. Bag searches will be in operation. Security’s job is to enforce safety regulations and ensure a zero tolerance strategy is adopted towards drugs, alcohol and ignorance of Fright Nights Rules and policies. You must listen and respond to Security and our stewarding team at all times. Failure to do so, may result in your removal from site with no refund issued..
Q: Will there be food & drink?
A: Step into the Shadows of our Scare Village. Located approx. two thirds of the way around, pause and let your heart rate slow down, enjoy some devilishly delicious food & drinks from our street food vendors and toast some ghostly marshmallows on our fire pits!!
More frights and fun await at the Fright Nights spooktacular fairground.
It is not permitted to bring your own food & drink. It is strictly forbidden to bring your own alcohol to site. Anyone found to be in possession of their own alcohol or consuming alcohol that has not been purchased on site, will be asked to leave site immediately.
Q: Can I bring my own food & drink?
A: No, it is not permitted to bring your own food and drink. Enjoy some devilishly delicious food & drinks from our street food vendors and toast some ghostly marshmallows on our fire pits!!
It is strictly forbidden to bring your own alcohol to site. Anyone found to be in possession of their own alcohol or consuming alcohol that has not been purchased on site, will be asked to leave site immediately
Q. Is alcohol sold on site?
A: Yes. Our ghoulishly tempting bar is awaiting in our Scare Village – serving a selection of alcoholic drinks. We will operate a strict Challenge 25 policy for all alcohol sales. If you are lucky enough to look under 25 years when you are buying alcohol, you will be asked to prove that you are over 18. Bring your ID.
There will be “bag searches” on entry. Any alcohol found on a visitor’s person will be confiscated. Alcohol can only be purchased from our onsite bar areas.
Q: Are there any Health and Safety Rules I should know about?
In order to ensure your own safety and enjoyment (and the safety of our other visitors and staff), all visitors must remain on the clearly marked path or within the front of house areas at Scare Village at all times. All children and vulnerable adults must be closely supervised at all times. Fright Nights takes place in the autumn, in the dusk/after dark in a country estate setting. All areas other than the clearly marked path and Scare Village front of house will have potential trip hazards and risks to health and safety, which may be difficult to see during the time that Fright Nights is operational. So stick to the path at all times and adhere to any instructions/advice given by our stewarding staff.
Please note that there are areas of unfenced water located off the path at Fright Nights. Please ensure all children and vulnerable adults are carefully supervised at all times.
Conditions on the trail will be continually monitored by our onsite team , but we would remind all visitors that the event takes place in an outside, country setting over Autumn after dark. So please dress appropriately, with suitable footwear and exercise caution when attending and supervise children and vulnerable adults at all times.
Q: Is the event suitable for people with Health Conditions, pregnant women or those of a nervous disposition?
A: We strongly advise you not to attend Fright Nights if you are pregnant, are of a nervous disposition, suffer from claustrophobia, are prone to seizures, have heart or respiratory problems or any other physical or psychological sensitivities, which might make an event designed to terrify you (or for family fun sessions make you jump/be spooked) be unsuitable.
All areas may contain queues, strobe lighting, smoke machines, laser lighting, latex, small tight spaces, darkness, uneven flooring, water effects and loud distressing music.
Q: Will there be strobe flash lighting?
A: There will be pulsating and flashing light effects across all sections of the Event, with additional haze/smoke effects at various points. Certain sections of the Event may be unsuitable for those with balance disorders.
Q: Where is Margam Park and how do I get there?
A: Address: Margam Country Park, Margam Neath Port Talbot SA13 2TJ
Margam is 14 miles east (20 mins drive down the A483 and M4) from Swansea and 30 miles west from Cardiff (35 mins drive down the M4)
By public transport: From Cardiff or Swansea take the train to Port Talbot, then the X4 Bridgend bus for 15 mins, getting off at the Crematorium, and it's a 5 min walk from there. Or it's a 10 min Taxi from Port Talbot station. Please check timings, especially for later slots.
By road: off the M4 at Junction 38, 1/2 a mile down the A48
Q: I am visiting Margam during the day, do I need to leave before entering Fright Nights in the evening?
A: Yes. Daytime visitors must vacate the Gardens at closing time (4pm). Only pre-booked Fright Night ticketholders will then be admitted to the Event. All visitors to Fright Nights must show their pre-booked tickets prior to entry and will only be permitted to enter during their fixed, booked time slot.
Q: Can I change the date of my ticket/get a refund?
Regrettably, dates on tickets can NOT be changed, so PLEASE choose carefully. We have a no refund policy.
All tickets are non-refundable unless an event is cancelled, where you may be entitled to a refund or new date.
Q. Where can I buy tickets from?
A: All tickets must be pre-booked online in advance through our website.
Please – CLICK HERE for tickets
Please remember tickets are only available directly through our website. We do not sell through any 3rd party websites.
Q: Do I have to book in advance?
Yes. You must book in advance. We recommend that you book early as each timed entry slot has a fixed capacity and popular slots, are likely to sell out quickly.
Q: Are there toilets at the Event?
A: Toilets are situated in the car park, near the start of the Event and at the cafe courtyard, approx. 3/4's of the way along. Both include accessible toilets.
CANCELLATIONS EXCHANGES AND REFUNDS
View our Cancellation policy below
Q. What will happen if the weather is bad? Will Fright Nights be cancelled?
A: Fright Nights takes place predominantly outside, in the Autumn. We are open seven days a week throughout the duration of the Event. We will therefore be open and operational throughout all usual Autumnal weather conditions, which will include inclement weather. We remind all customers to dress appropriately for the weather.
The health and safety of our visitors and staff remains at all times our paramount consideration. Throughout every day of the Event, weather conditions will be continuously monitored by the Fright Nights team and with our venue partners.
In the unlikely event that weather conditions on site, on any given night, posed a risk to the health and safety of our visitors or staff, that night's event would be cancelled. Any decision to cancel would be made as early as possible on the day of the Event and by 2pm at the latest.
Any decision to cancel any night of the trail will be made by the Organisers in conjunction with our Venue partners. Any such decision will be final.
All guests with pre-booked tickets for that night will be contacted via email (and SMS if mobile phone number provided) to notify them of any cancellation and the next steps for -booking.
Q: What happens if my night is cancelled?
In the event that a night of the event had to be cancelled (due to adverse weather and/or for any other reason), all persons booked for that night would be notified of the cancellation by 2pm on the day of the Event, via an email sent to the email address that the booking was made under.
An announcement would also be made through our social media platforms and our website. We advise customers to check our website for the latest updates before they travel.
Full details of the next steps would be contained within the email notifying customers of the cancellation, including details as to how customers can re-book.
Customers would be able to rebook tickets, up to the equivalent financial value, for any future timeslots in this year’s event, subject to availability. Customers would also be able to transfer their tickets over to our Event the following year. In the event that neither of those options was suitable a full refund would be issued. All transfers and/or refunds pursuant to our cancelling a night must be requested within 28 days of the date you were booked to attend.
The booking fee is non-refundable under any circumstances.
General Refunds and Transfers
Customers are advised to consider taking out refund protection or similar insurance at the time of their purchase.
No refunds will be issued for any non-attendance, under any circumstances, if the Event is not cancelled.
CONTACT US:
Don't see your question answered? Reach out to our Crypt Keepers [email protected] email. We're dying to hear from you!
Remember, at Fright Nights, your screams are music to our ears. Book now for a Halloween experience you'll never forget... no matter how hard you try!